Shipping policy

Last updated: October 20, 2026

Shipping & Delivery

Thank you for shopping with Ground Up Coffee Co. This policy explains how we process and deliver your order.

Order Processing

We aim to prepare and dispatch orders promptly. Any processing time stated at checkout or on our website applies to your order.

If a significant delay arises, we will contact you with an update and the available options.

Shipping Destinations

We currently deliver to eligible addresses within Australia. Availability depends on your destination, carrier coverage and applicable alcohol restrictions.

We do not offer international shipping.

Shipping Costs

Shipping charges are displayed at checkout before you complete your purchase.

Free standard shipping is available on eligible orders over $100, subject to any exclusions clearly displayed before purchase.

Delivery Times

Available delivery options and any estimated timeframes are shown at checkout or on our website. Unless stated otherwise, transit estimates begin when your order is dispatched.

Delivery estimates may be affected by carrier delays, public holidays, weather or other disruptions. These estimates do not exclude your rights if an order is not delivered within an agreed or reasonable timeframe.

Alcohol Delivery Requirements

Alcohol may only be purchased by people aged 18 or over and must not be supplied to anyone under 18.

Age verification, identification and recipient requirements apply according to the relevant liquor laws and delivery service. Please ensure the intended adult recipient’s details and delivery instructions are accurate.

Delivery may be refused where legally required, including where the recipient is underage or intoxicated, or required age verification cannot be completed.

Requests to leave alcohol unattended will only be followed where permitted by law and the delivery service.

If delivery cannot be completed, contact us to discuss lawful redelivery, collection or other available options. Any proposed additional charges will be explained before you agree to them. Your consumer rights remain unaffected.

Order Tracking

Where tracking is available, we will email your tracking details once your order is dispatched. Tracking updates may take time to appear.

Address Changes

Please check your delivery address carefully before ordering.

If you notice an error, email us as soon as possible. We will try to update the address before dispatch, but changes may not be possible once the order is with the carrier.

Lost, Damaged or Delayed Orders

If your order does not arrive, arrives damaged or is significantly delayed, contact c.pantsos@groundupcoffeeco.com.au with your order number.

We will investigate with the carrier and work with you to resolve the issue. You do not need to resolve the matter with the carrier yourself.

For damaged orders, photographs of the bottles and packaging are helpful where safely available. Do not consume damaged or potentially unsafe products, or return broken glass without contacting us first.

Refunds, replacements and other remedies will be provided where required by Australian Consumer Law.

Order Changes & Cancellations

Contact us promptly if you need to change or cancel an order. We will try to accommodate requests before dispatch, but cannot guarantee changes once processing has begun.

We do not offer change-of-mind returns after dispatch. This does not affect cancellation, refund or other rights available under Australian Consumer Law.

Contact Us

For shipping enquiries or assistance with an order, email c.pantsos@groundupcoffeeco.com.au